Terms of Service

Submitting a website enquiry or using the public demo does not create a paid contract. A paid service starts when we and the customer agree an order form, proposal, subscription or other written scope. That document sets the selected channels, price, billing cycle, setup work, usage allowances and any customer-specific commitments. If it conflicts with these general terms, the signed or accepted customer-specific document takes priority.

EnquiryDock can receive and respond to enquiries, collect business-defined information, prepare handoff summaries and, where configured, connect messaging, telephony, website and calendar services. Individual integrations depend on the customer’s accounts, provider availability, approvals, telephone numbers, calendar permissions and configuration.

EnquiryDock is an assistive communications service. Unless expressly configured and confirmed through an authoritative connected system, an automated message does not create a binding quotation, diagnose a technical fault, guarantee attendance, promise availability or confirm an appointment.

The customer must provide accurate business information, service areas, opening hours, escalation contacts, pricing rules (if any), calendar rules and other configuration needed for the workflow. The customer remains responsible for its services, quotes, professional advice, regulatory obligations and customer relationships.

The customer must ensure it has a lawful basis and any required consent for messages it instructs EnquiryDock to send, particularly promotional electronic communications. Service replies, appointment messages and marketing campaigns must not be treated as interchangeable.

SMS, WhatsApp and call features rely on third-party networks and providers. Carrier filtering, number availability, template approval, WhatsApp customer-service windows, outages and provider rules can affect delivery. The customer must comply with applicable provider acceptable-use policies and messaging rules.

Where calendar integration is enabled, EnquiryDock may read availability or request creation of an event within the permissions granted by the customer. A booking should only be treated as confirmed when the connected calendar or booking system reports successful creation. Customers are responsible for keeping calendar availability and service durations accurate.

AI may be used to classify enquiries or make replies more natural. AI output can be incomplete or wrong. We therefore use configurable rules and human handoff for important fields and high-risk situations. Customers must not configure EnquiryDock as a substitute for emergency services, regulated professional advice or safety-critical decision-making.

Setup fees, subscriptions, usage charges and taxes are those shown in the applicable order form or proposal. Third-party usage such as SMS, WhatsApp, telephone calls, AI processing or calendar services may be included in an allowance or charged separately as stated in the order. Overdue undisputed amounts may result in suspension after reasonable notice.

We aim to operate the service reliably but do not promise uninterrupted availability. Maintenance, third-party outages, telecommunications failures, abuse prevention or security incidents may temporarily affect a feature. We may make reasonable changes to maintain security, legal compliance or provider compatibility and will avoid materially reducing paid functionality without appropriate notice.

You must not use EnquiryDock for unlawful messaging, harassment, fraud, impersonation, spam, malicious code, unlawful discrimination, emergency dispatch, or collection of data that is unnecessary for the configured service. We may suspend use that creates material security, legal, provider or reputational risk.

Our Privacy Policy explains how we handle data for our own purposes. Where we process personal data for a customer business, the parties will comply with applicable data-protection law and, where required, enter into suitable data-processing terms covering instructions, confidentiality, security, subprocessors, assistance and deletion/return of data.

EnquiryDock and its software, branding, documentation and platform materials remain ours or our licensors’. The customer retains ownership of its business information, content and customer data. During a paid subscription we grant the customer a limited, non-exclusive right to use the configured service for its internal business purposes.

Each party must protect non-public business, technical and customer information received from the other and use it only for the agreed service, except where disclosure is required by law or to approved providers bound by appropriate obligations.

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, each party should take reasonable steps to mitigate loss. Any customer-specific liability cap, excluded categories of loss and service credits should be stated in the order form or negotiated business agreement rather than assumed from the public website.

Either party may end a service according to the notice or minimum term in the applicable order. We may suspend access where reasonably necessary for security, unlawful use, serious provider-rule breaches or undisputed non-payment. On termination, data is handled according to the applicable agreement and Privacy Policy.

Unless a customer-specific written agreement says otherwise, these terms and non-contractual disputes relating to them are governed by the laws of Ireland and the Irish courts have jurisdiction, subject to any mandatory rights that cannot be excluded.

Questions about these terms can be sent to hello@enquirydock.com. We may update these public terms from time to time. Material changes affecting an existing paid customer will be handled according to that customer’s agreement.